Cancelling a consumer purchase
For eligible consumer distance purchases, you may cancel before delivery or tell us within 14 days after receiving the goods, without giving a reason. After telling us, return the goods within a further 14 days. Customers outside the UK also retain any mandatory local rights that apply to their purchase.
Tell us by email at info@jgsautoparts.com, phone +44 7523 870203 or post to NEXROUTE HUB UK LIMITED, Unit 16 The Old Mill, 682–686 Retford Road, Sheffield, England, S13 9WG. You may use the form below, but it is not compulsory. Contact us for the correct return destination; this does not make cancellation conditional on our approval.
For a change of mind, you pay the direct cost of returning goods. For bulky parts, ask us for return guidance and a carrier quotation before choosing a service. There is no flat restocking fee. You may inspect goods as in a shop; where the law permits, we may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Refunds
For statutory cancellations, we refund the purchase price and any refundable standard outward delivery charge no later than 14 days after receiving the goods back or evidence of return, whichever is earlier. If goods have not been sent, we refund within 14 days of your cancellation notice. We refund to the original payment method unless another lawful arrangement is agreed. Your payment provider may need additional time to credit the refund.
Faulty, damaged or incorrect goods
Tell us about goods that are faulty, not as described or otherwise fail applicable consumer standards. UK consumers normally have a 30-day short-term right to reject faulty goods, followed by the remedies required by law, which can include repair, replacement or refund. This is separate from a change-of-mind cancellation.
We cover reasonable return costs where required for faulty or incorrect goods. Installation or use does not automatically remove rights concerning an underlying defect. Your mandatory local consumer rights remain protected.
Our standard stock products are not personalised simply because you choose an ordinary stock option. Any genuine personalised-product exception must be disclosed before purchase and does not remove rights concerning faults.
Model cancellation form
To: NEXROUTE HUB UK LIMITED, Unit 16 The Old Mill, 682–686 Retford Road, Sheffield, England, S13 9WG; email: info@jgsautoparts.com.
I notify you that I cancel my contract for the following goods: __________
Ordered on / received on: __________
Order reference: __________
Consumer name and address: __________
Signature (only if sent on paper): __________
Date: __________